We accept Visa, Mastercard, and Discover.
We collect sales tax on any order shipping to an address in the District of Columbia or being purchased for in-store pick up.
Upon submitting your order, you'll receive an email confirmation. If there is an inventory discrepancy, we will contact you as soon as possible. When your order is shipped, we'll email shipping notification and tracking number.
If you’re interested in an item you see on our site, but in a special size or a different color than mentioned, please contact us. Much of our merchandise can be custom-made to your specifications. You may even be interested in an item that you’ve seen in a magazine, in our shops, or on our site previously… send us a note. We’ll do our best to help you find exactly what you’re looking for. Special order fees may be required -- we'll advise you after we've researched. Remember that, once placed, special orders are non-refundable, non-returnable, final sales.
We ship within the United States and Canada (any address outside the continental us will incur additional shipping charges). At this time, we are not equipped to process any other international orders.
We've tried to supply all of the information that you may need here online. However, if you need more assistance, please call Customer Service at 202.467.1990 from 10 - 6 EST, Monday - Friday, or call us in the shop at 202.842.3055 from 10 - 8EST, Monday - Friday, 10 - 7 Saturday, and noon - 5 Sunday.
We will notify you if anything you've ordered is out of stock and ask at that time whether you wish to receive it later. We will not charge you for any merchandise until it is ready to ship (with the exception of special orders). If you request to receive back-ordered merchandise, we will contact you when the items arrive for charge approval (including shipping charges).
If you need gifts sent to multiple locations, please place separate orders.