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ORDERING

Sales Tax

We collect sales tax on any order shipping to an address in the District of Columbia or being purchased for in-store pick up.

Payment Options
We accept Visa, Mastercard, and Discover.

Order Confirmation
Upon submitting your order, you'll receive an email confirmation. If any merchandise is out-of-stock, we will contact you as soon as possible to determine whether you would prefer to wait for its arrival or make a substituion. When your order is shipped, we'll email shipping notification and tracking number.

Special Orders
If you’re interested in a product you see on our site but in a size or color you don't see, please contact us. Much of our merchandise can be custom-made to your specifications. You may even be interested in an item that you’ve seen in a magazine, in our shops, or on our site previously… send us a note. We’ll do our best to help you find exactly what you’re looking for. Special order fees may be required -- we'll advise you after we've researched. Remember that, once placed, special orders are non-refundable, non-returnable, final sales.

International Orders
We ship within the United States and Canada (though any address outside the continental U.S. will incur additional shipping charges). At this time, we are not equipped to process any other international orders.

Need to hear a friendly voice?
We'd be happy to help! Give us a call at 202.467.1990 from 10 - 6 EST, Monday - Friday, or call us in the shop at 202.842.3055 from 10 - 8, Monday - Friday, 10 - 7 Saturday, and noon - 5 Sunday (eastern standard time).

Backorders
We will notify you if anything you've ordered is out of stock and ask at that time whether you wish to receive it later. We will not charge you for any merchandise until it is ready to ship (with the exception of special orders). If you request to receive back-ordered merchandise, we will contact you when the items arrive for charge approval (including shipping charges).

Multiple Ship-to-Addresses
If you need gifts sent to multiple locations, please place separate orders.


SHIPPING

We ship via UPS ground or US Postal Service.

Please provide your complete address, including street name and number along with any suite number, apartment number, or other additional address details; failure to provide correct and full address detail results in additional UPS charges.

In-stock orders ship within 1-3 business days and should arrive to you within 7-10 business days, excluding holidays. If any items are out-of-stock or backordered, we will contact you to determine whether you would like to receive a partial shipment. Please note that each partial shipment will incur shipping charges.

We will email you to notify you of additional charges. We ship only within the US.

Shipping and handling charges are determined by weight and size of shipments, as indicated on the chart below. Oversized and heavy boxes may require an additional charge, and we will notify you in advance of shipping so that you may confirm or decline.

We'll send email notification with tracking information when your package ships.


FAQs

How can I submit products to your buyer?
Please send photos, digital images, brochures, or catalogs to customerservice@propertopper.com, or by mail to:

Proper Topper
1350 Connecticut Avenue, NW
Washington, DC  20036
Please be advised, unsolicited product samples WILL NOT BE RETURNED.

How will you use my contact information?
The information you provide (including email address, telephone number, address, etc.) is used only in preparing and shipping your order. We never sell or share your information.

Financial information (credit card numbers, credit card expiration dates and billing addresses) is collected for billing purposes only;  our site is secure (see below), and we do not retain your financial information on file.
 

Is propertopper.com secure?

Yes, we have created a safe shopping experience for you. You will notice that the letters “http” in the URL will change to “https,” notifying you of the secure system.
Please know that your personal and credit card information will be treated with the highest standards of safety, security, and confidentiality.

How can I submit an application to work at Proper Topper?
Please visit our "hiring" section to find an application form.

 

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